SERVICE
A Worry-Free Pool is the Best Kind.
The only Swimming Pool Company in the Pocono's with more than 35 Years experience in maintaining swimming pools, keeping them crystal clear and swim ready all summer long. When your looking for true professionals, look no further. Our technicians are highly experienced and enabled with the latest technology to keep your pool going.
Good afternoon, Pocono Pool & Spa Families. We hope this email finds you safe and well. We are aware that many of you have submitted requests and left messages for our Service & Renovation Department and are awaiting scheduling confirmation or a return call/email. We sincerely apologize for the delay. Please understand that our schedule for the months of April, May and June have been booked out since last season and we are doing our best to schedule requests as expediently as possible. Additionally, weather plays an important role in what we do. With the uncooperative weather at the beginning of the season which resulted in untimely delays, our Service Department has been continuing to work through the backlog. With the volume of calls and requests received daily this time of year, we are still scheduling at least two weeks out and response times are significantly delayed. If you have submitted a request or have left a message and you have not heard from us yet, rest assured, we are not ignoring you. We are simply trying to be fair and are working through the volume of requests and messages in the order in which they are received. We kindly ask that you do not leave repeated messages or contact our Retail Stores for service scheduling, as this only slows down the processing of your requests. Additionally, the Retail staff will not be able to assist with service scheduling. We appreciate your continued patience and understanding and look forward to assisting you as soon as possible.
In the meantime, please see the attached links for information regarding common pool and spa tips and troubleshooting that may be helpful. Additionally, feel free to stop into either our Stroudsburg or Cresco showrooms with a water sample for a comprehensive water analysis and consultation.
https://www.hayward-pool.com/shop/en/pools/weekly-maintenance
https://www.hotspring.com/hot-tubs-101/Fix-Your-Hot-Tub-with-This-Complete-Troubleshooting-Guide
Thank you and have a great day!
SERVICE FORMS ARE HERE!
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Pool Opening
Available again in January!
Water Care Plan
Winter Closing
We offer the Hayward
ONLY FROM POOL PROS
3+ YEAR PARTS & LABOR WARRENTIES*
*When sold by a Totally Hayward Partner.
Exclusions. other terms and conditions may apply.
Only sold by Authorized Pool Professionals - Why buy anything else?
POOL CARE BASICS
As a pool owner there's a lot of ground to cover! How do you take care of it? How do you make sure everyone is safe? What do you need to do to open and close it for the season? These are just a few questions for a new pool owner and even a season vet. We have the tools to help you!
FREE Water Analysis
Take advantage of FREE water testing for both your hot tub or swimming pool. We offer water testing in both the Cresco store and the Stroudsburg store.
*Note - tests are accurate with the use of BioGuard Products Only!
Energy Savings
Stop throwing your money away!
For those interested in energy savings, we have variable speed pumps, LED lights, electric controls, solar covers and other suggestions for increasing efficiency and reducing costs. For example, a variable speed pump can help you save up to 75% of the original pumping bill according to ENERGY STAR.
Have a Question? Contact Service at 570.595.9070