We are very sorry. Due to unprecedented demand, our service schedule is currently full for the 2023 season. You are still welcome to complete a service request form and be put on our waiting list. We will contact you if we are able to get you on our schedule. Again, we do apologize and appreciate your patience and understanding.
If you are already on our service schedule and have any questions or concerns, please either email service@poconopoolandspa.com or call 570-595-9070 and select option 2 for the Service Department. Please be advised, call/message volume is very high and response times will be delayed. Please be sure to direct all service related correspondence to the Service Department, as our Retail Stores will not be able to assist you with service requests.
SWIMMING POOL OPENINGS & CLOSINGS
SPRING OPENING FORM
HERE ARE FEW BENEFITS:
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Properly remove, clean and store your pool cover.
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Removal of winter plugs and blowouts.
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Refilling the pool to proper operating levels.
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Turning on and making sure filtration system is operating as it should be.
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Balancing the water to ensure safe use.
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Peace of Mind!
WINTER CLOSING FORM
HERE ARE FEW BENEFITS:
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Properly clean and balance your pool.
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Ensure proper disconnecting of equipment.
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Draining of all equipment.
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Turning on and making sure filtration system is operating as it should be.
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Balancing the water to ensure safe use.
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Peace of Mind!
BILLING & POLICIES
Pocono Pool & Spa provides quality work, expedient and efficient delivery of our customer's requests and superior customer service. We service what we sell and more. The services are guaranteed to be done right the first time. Below you will find our service rates and policies.
*Note that travel charges and materials will be charged accordingly and are not included in the below rates.
Service Department
Hours of Operation
Monday - Friday ........................................ 9am - 5pm
Saturday (May - October) ......................... 9am - 4pm
Sunday ...................................................... CLOSED
*Note - Service Technicians may be in the field much longer than the office hours listed above. Technicians, especially in peak season can be in the field until dark. Technicians will not be out in the field during lightning or other harsh weather conditions. If you are scheduled for a service, our service department or service technician will contact you to inform you of any schedule changes.
General Service Rates
*Does not include travel charges
Lead Technician ................................ $125.00 per hour, plus material & travel
Assistant Technician ........................ $75.00 per hour, plus material & travel
Travel Time ................................. $125.00 per hour, portal to portal
Note: Whenever possible - Jobs are scheduled within same geographical area to minimize travel charges.
For questions regarding any of the above pricing, please contact Service.
Email Service or call 570.595.9070
Credit Card Authorization Form
Download Form Here
Pool & Spa Care Plans
Weekly, Bi-Monthly and Monthly
Specialty Service Rates
*Does not include travel charges unless listed
Portable DE Filter Rentals ............... $150.00
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3 day rental, includes set-up and disassembly
Electronic Leak Detection ................ $175.00
Plumbing Pressure Testing .............. $175.00
Acid Wash Filters ............................... $59.95
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Includes pick-up, inspection and delivery. If repairs are required, parts & labor are extra.
POOL ONLY
SPA ONLY
POOL & SPA
WEEKLY
$119.95
$99.95
$144.95
BI-MONTHLY
$144.95
$109.95
$169.95
MONTHLY
$169.95
$119.95
$194.95
*Service Fuel Charges may apply. Ask our Service Department regarding any extra charges.
**Tax and Materials are NOT included in the above price.