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Terms & Conditions

  • Homeowner understands that a valid credit card and Payment Authorization form are REQUIRED prior to service.

  • We reserve the right to refuse service to accounts that do not a have payment method on file or are delinquent. Late fees will apply after 30 days.

  • Prices reflect standard residential spas within a 20-mile radius of our Cresco location. Beyond that radius, travel is billed at $125.00/hour.

  • Rates DO NOT include repairs, materials or applicable taxes and are subject to change. Requests for services not included in the maintenance program are billed at $125.00/hour for Lead Technician and $75.00/hour for Assistant Technician. Additional travel charges may apply.

  • Weekly service is highly recommended for high usage properties (ie - rentals), or if regular maintenance is not already being performed each week. Monthly service is only recommended if the Homeowner/Property Manager is actively involved in maintenance the remainder of the month. If homeowner repeatedly cancels services, the service rate may be adjusted to correspond with actual frequency of services.

  • All contracts are eligible for pre-pay savings of an additional 5% discount on service and materials.

  • Scheduling is based on availability. Our best efforts are made to schedule for the same day each service period, however, fluctuations maybe necessary. Special requests require a minimum one-week notice.

  • Appointment reminder texts/calls are sent/made the day before service. It is the Homeowner’s responsibility to make sure all account information is up to date, including contract renewals. Contracts do not automatically renew. Services will stop upon contract expiration.

  • We reserve the right to reschedule services due to inadequate daylight, poor weather conditions and staffing emergencies.

  • Rental property owners are required to notify tenants/guests of service appointments. Technicians will not ask bathers to vacate pool/spa. If pool/spa is inuse when the technician arrives, service will be rescheduled. Travel charges will apply at $125.00/hour.

  • Dependent upon condition of the pool/spa at the time of the regularly scheduled service, follow-up appointment(s) may be necessary. Additional charges may apply. Homeowner will be notified prior to service.

  • Contract allows three (3) drain and refills per year. If additional drain and refills are required, labor charges will apply. Drain and fills must be scheduled in advance. (Hot Tub Only!)

  • Pocono Pool & Spa is not responsible for any damage or discoloration due to homeowner’s water source.

  • Homeowner must arrange for technicians to have access to electric, water and chemical storage areas. If water is not accessible, filters cannot be cleaned / water cannot be added as necessary. Charges will apply for chemicals supplied by the technician if Homeowner does not have available.

  • Homeowner is responsible for ensuring access to the property and the pool/spa. This includes private community gates, driveway access, entry locks, alarms, etc. If the technician arrives and is unable to access, travel charges will be billed at $125.00/hour.

  • Homeowner must ensure their road, driveway and access to pool/spa and breakers are clear during winter months. The technicians do nothandle snow removal. If we are unable to confirm access with the Homeowner, the appointment will be canceled. If Homeowner indicates accessis clear and the technician finds it is not, service will not be performed and travel charges will be billed at $125.00/hour.

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