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WATER CARE PROGRAM

TERMS & CONDITIONS

Terms & Conditions

  • Contract, valid credit card and payment authorization required prior to the start of services.

  • Prices reflect standard residential spas within a 20-mile radius of our Cresco location. Additional travel charges apply beyond the included radius.

  • Rates DO NOT include repairs, materials or applicable taxes and are subject to change. Requests for services not included in the maintenance contract are billed at $110.00 per hour for Lead Technician and $75.00 per hour for Assistant Technician and additional travel charges may apply.

  • All contracts are eligible for pre-pay savings of an additional 5% discount on service and materials.

  • Scheduling is based on availability. Our best efforts are made to schedule for the same day each service period, however, fluctuations may be necessary. Special requests require a minimum one-week notice.

  • Appointment reminder texts/calls are sent/made the day before service. It is the Homeowner’s responsibility to make sure all contact information is up to date.

  • We reserve the right to reschedule services due to inadequate daylight and/or poor weather conditions.

  • Rental property owners are required to notify tenants/guests of service appointments. Technicians will not ask bathers to vacate pool/spa. If pool/spa is in use when the technician arrives, service will be rescheduled. Travel charges will apply.

  • Dependent upon condition of pool/spa at the time of the regularly scheduled service, follow-up appointment(s) may be necessary. Additional charges may apply. Homeowner will be notified prior to service.

  • Spa maintenance contracts allow three (3) drain and refills per year. If additional drain and refills are required, labor charges will be added to the service rate.

  • Pocono Pool & Spa is not responsible for any damage or discoloration due to homeowner’s water source.

  • Homeowner must arrange for technicians to have access to electric, water and chemical storage areas. If water is not accessible, filters cannot be cleaned / water cannot be added as necessary. Charges will apply for chemicals supplied by the technician.

  • Homeowner is responsible for ensuring access to the property (ie – driveway maintenance, entry locks, alarms, private community gates, etc.). If the technician arrives and is unable to access, travel charges will still apply.

  • Homeowner must confirm their road, driveway and access to spa/indoor pool and breakers are clear during winter. Technicians do not handle snow removal. If we are unable to confirm access with the Homeowner, the appointment will be canceled. If Homeowner indicates access is clear and technician finds it is not, service will not be performed and travel charges will apply.

  • Weekly service is highly recommended for high usage or rental properties. Monthly service is only recommended