SERVICES & CONTRACTS

NEW CUSTOMER FORM

Use this form if you are a new customer or if you have to update your profile information such as new or changed address, phone number, email, or pool and spa equipment.

We have you fill out this form as best as you can to keep your information up-to-date in our computer system. If we ever have a return service, it allows to look at the profile and know exactly what to bring with us. It also allows you to come into one of our retail locations and have our sales associates find whatever you need easily. Thank you!

BASIC POOL SERVICE

Swimming Pools Only

There are variety of Basic Services available.  We clean, balance and vacuum your swimming pools.  It you are having problems clearing your pool, we recommend bringing a water sample to either of the Pocono Pool & Spa locations.  Our service department specializes in the repair of pumps, filters, heaters, salt water systems, and more.  We are an Authorized Hayward Service Center.  All Hayward products can be repaired usually with a minimal lead time.  Call Service for more info at 570.595.9070 or schedule an appointment below.

Price: $100 per Hour + *Travel

BASIC HOT TUB SERVICE

Hot Tubs Only

We are a Hot Spring Spa dealer and service center. The most common Hot Spring Spa parts are in stock at all times. All parts not in stock, will be ordered accordingly. For all Hot Spring Spas, please have your serial number handy so we can locate and order the correct parts.

Price: $100 per Hour + *Travel

SPRING OPENING

Swimming Pools

All spring swimming pool openings are done with a two-man crew.  Each year you can schedule your opening on our website by clicking the button below or by downloading the Spring Opening Form and faxing it over to our Service Department, 570.595.5086.  If you would like us to mail you a copy of the form, please contact Service at 570.595.9070.  The opening form allows you to choose what you would like us to do at your opening.  We can do everything from connecting the equipment, installing deck accessories to cleaning and balancing the pool.

Price: $170 per Hour + *Travel

WINTER CLOSING

Swimming Pools

All winter closings are done with a two-man crew.  Each year you can schedule your closing on our website by clicking the button below or by downloading the Winterization Form and faxing it over to our Service Department, 570.595.5086.  If you would like us to mail you a copy of the form, please contact Service at 570.595.9070.  The closing form allows you to choose what you would like us to do at your pool closing.  We can do everything from disconnecting the equipment, cleaning and balancing the pool, blow out the lines and installing your winter pool cover.

Price: $170 per Hour + *Travel

REQUEST A LINER REPLACEMENT

Free Site Inspection for Liner Replacement.

We pride ourselves on rejuvenating your pool like it was the first day it was installed. Our liner replacement specialists will remove your liner, restore the walls and the bottom, install a new liner, replace all the face plates for the skimmers and returns, and even schedule water to be delivered once installed. We use the highest quality liners to make your pool looks great and lasts for years to come. Please ask us for more details. Call us at (570) 595-9070 or email renovation@poconopoolandspa.com to schedule a FREE estimate today.

*Contract required. Contract costs vary based on pool specifications, liner type/pattern, and scope of work.

A+ SUPERIOR POOL CARE PLANS

Pool Maintenance Contracts

We offer weekly, bi-monthly and monthly maintenance contracts for swimming pools.  Our service professionals will test and balance the water, clean and vacuum, check water levels, clean filters and more.  Having us take care of your swimming pool will save you time and give you peace of mind so you can get back to swimming and relaxing.  We keep your pool crystal clear all season long.

Price: Starting at $104.95

A+ SUPERIOR SPA CARE PLANS

Spa Maintenance Contract

We offer weekly, bi-monthly and monthly maintenance contracts for hot tubs.  Our service professionals will test and balance the water, clean spa cover, drain & refill quarterly, check water levels, clean filters and more.  Having us take care of your hot tub give you peace of mind so you can get back to soaking and relaxing.  Your spa will always be ready to go!

Price: Starting at $84.95

A+ SUPERIOR MAINTENANCE PLANS

Swimming Pool & Hot Tubs

We offer weekly, bi-monthly and monthly maintenance contracts for both swimming pools & hot tubs. You get the same great services offered above but for both your swimming pool and your hot tub. 

Price: Starting at $129.95

Please reload

BILLING & POLICIES

Pocono Pool & Spa provides quality work, expedient and efficient delivery of our customer's requests and superior customer service.  We service what we sell and more.  The services are guaranteed to be done right the first time.  Below you will find  our service rates and policies.
*Note that travel charges and materials will be charged accordingly and are not included in the below rates.

Service Department

Hours of Operation

Monday - Friday ........................................ 9am - 5pm

Saturday (May - October) ......................... 9am - 4pm

Sunday ...................................................... CLOSED

 

*Note - Service Technicians may be in the field much longer than the office hours listed above.  Technicians, especially in peak season can be in the field until dark.  Technicians will not be out in the field during lightning or other harsh weather conditions.  If you are scheduled for a service, our service department or service technician will contact you to inform you of any schedule changes.

Specialty Service Rates

*Does not include travel charges unless listed

Portable DE Filter Rentals ...............  $145.00

  • 3 day rental, includes set-up and disassembly

Electronic Leak Detection ................ $150.00

Plumbing Pressure Testing .............. $160.00

Acid Wash Filters ............................... $54.95

  • Includes pick-up, inspection and delivery. If repairs are required, parts & labor are extra.

Acid Wash Filters (In-Store)................ $39.95

  • Customer drops off and picks up. If repairs are required, parts & labor are extra.

General Service Rates

*Does not include travel charges

General Service ................................  $100.00 per hour, plus material & travel

Assistant Technician ........................   $70.00 per hour, plus material & travel

Travel Time .................................   $100.00 per hour, portal to portal

Note: Whenever possible - Jobs are scheduled within same geographical area to minimize travel charges.

Maintenance Plans

Weekly, Bi-Monthly and Monthly

Weekly Pool ....................................... $104.95

Weekly Spa  .......................................   $84.95

Weekly Pool & Spa ............................ $129.95

Bi-Monthly Pool .................................. $129.95

Bi-Monthly Spa .................................... $94.95

Bi-Monthly Pool & Spa ....................... $149.95

Monthly Pool ...................................... $154.95

Monthly Spa ........................................$104.95

Monthly Pool & Spa ........................... $179.95

*Service Fuel Charges may apply.  Ask our Service Department regarding any extra charges.

**Tax and Materials are NOT included in the above price.

For questions regarding any of the above pricing, please contact Service.

Email Service or call 570.595.9070

pdf_icon.gif

Credit Card Authorization Form

Download Form Here

NEW Urgent Care Service

Urgent Care requests are for emergency services needed. These are done within 24 hours, outside of regular operating hours, etc.) will be billed at a rate of $150 per hour for labor and travel, plus any necessary materials and applicable taxes.

  • Facebook Social Icon
  • Twitter Social Icon
  • Pinterest Social Icon
  • Instagram Social Icon

About Us | Contact Us

SITE BY PPS | ­©2020 All rights reserved.

EVERY DAY MADE BETTER

SHOWROOM - STROUDSBURG

SHOWROOM - CRESCO

1507 N. 9th Street, Stroudsburg, PA 18360

6382 Route 191, Cresco, PA 18326

Store Hours:

Tuesday - Saturday

Sunday - Monday

9am - 5pm

CLOSED

Store Hours:

Monday - Friday

Saturday

Sunday

9am - 5pm

CLOSED

CLOSED

Service Hours:

Monday - Friday

Saturday

Sunday

8am - 5pm

CLOSED

CLOSED